The shipping and delivery costs are fixed regardless of the amount of your order.
|European countries||2,99 euros|
|Rest of the world||4,99 euros|
The transport of your order
Orders are generally shipped 24 hours after receipt of payment on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays.
The delivery time depends on the geographical area of the place of delivery:
2 to 4 days for Europe;
3 to several days for the rest of the world.
The standard shipping method is sent by Belgian or French post. Although established in Belgium, we are located near the French border which allows us to provide you with the best price and fast delivery.
Have you received a tracking number?
Visit the website:
Track your shipment for shipments to Belgium.
Track a letter, Colissimo or Chronopost – La Poste shipment for shipments to France and the rest of the world.
The goods are received without signature. If you want a delivery with signature, an additional cost applies, please contact us.
We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them.
Your package is shipped at your own risk, special care is taken for packages containing fragile products. In the event of damage to your package, contact your carrier first and let us know as soon as possible.
Any order delivered to a carrier or to the Post Office is considered delivered to the customer.
Return of goods and cancellation of your order
In all cases, the returned goods are returned carriage paid by the customer.
You have a “satisfied or refunded” guarantee for a period of 14 days after receipt of your order. To exercise this right, simply return the items concerned to us, in their original packaging. We thank you for specifying the reasons for the return.
You can cancel your order before it is shipped, then the full refund is free for the buyer.
Additional questions? contact us by
- email at: firstname.lastname@example.org
- Phone at: 0032 63 22 45 90